Satisfaction Questionnaire

Client Name* Reference* Date Dispatched* Why you chose Fylde Law – please tick the factors which influenced your choice* We have acted for you beforeOur locationOur advertisingOur quoted feeRecommendation Were we punctual?* Were we courteous?* Were clear/concise in our manner?* Did you find our service convenient?* Did you obtain alternative quotes?* Did you receive confirmation of likely fees at the outset?* Did you receive confirmation of your instructions in writing within 5 working days?* Did you receive a reasonable estimate of the timescale required to do the work?* Did you receive information on storage/retrieval of your papers?* How well did we do with speed of answering telephone calls?* How well did we do with speed of returning telephone calls?* If you visited our office, how well did we do with welcome and service received?* How well did we do with presentation of documents?* How well did we do with correspondence written in plain English?* How well did we do with accuracy of typing?* How well did we do with speed of replies to letters?* How well did we do with keeping you informed of progress?* How well did we do with our positive, proactive approach?* How well did we do with keeping to the quoted fee?* How well did we do overall? Please provide a score out of 10 for our overall performance (where 10 is very good and 1 is very poor)* Have you had cause to complain?* If yes, please give the details of the complaint and if you consider we resolved it satisfactorily Please record here any comments you wish to make about the above questions or our service as a whole, including any suggestions for improvements you would like to see. Are you happy for your above comments to be used on our website or in our advertising, social media and marketing material?*

Our commitment to you

Fylde Law is dedicated to providing accessible and affordable legal advice and representation in a way that meets the ‘real world’ needs and circumstances of our clients. Put simply, offering legal services in the way that you want them.

Direct Solicitor Contact
No Hidden Charges
Home and Hospital Visits

Contact Us

Contacting us at Fylde Law is easy – simply fill in the form below or give us a call to speak with one of our experienced solicitors today.

Call a Fylde Law Solicitor today on 01253 293 106 for a free, no obligation informal chat.

BLACKPOOL OFFICE:

Cedar Chambers, Cedar Square,
FY1 1BP
tel. 01253 293 106
info@fyldelaw.co.uk

LYTHAM ST ANNES OFFICE:

Clifton Chambers,
325 Clifton Drive South, St Annes,
FY8 1HN
tel. 01253 730 070
info@fyldelaw.co.uk

CLEVELEYS OFFICE:

Crescent Chambers,
10 Crescent East,
Thornton Cleveleys,
FY5 3LP
tel. 01253 852 613
info@fyldelaw.co.uk

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Satisfaction Questionnaire